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Alerts not arriving

A short checklist if you expect an email and do not get one.

Work down this list. Most missing alerts are caused by one of the first four.

  1. Confirm your email address. Alerts need a confirmed address. See Confirm your email address.
  2. Check your alert setting. In your Profile, make sure Email alerts is not set to Off, and note whether it is daily or weekly. Updates on tracked applications are only emailed on Daily.
  3. Check the individual toggle. Each alert and each tracked application has its own email switch.
  4. Check spam and promotions folders. Mark our emails as not spam so they reach your inbox.
  5. Check there is something to report. An alert is sent only when there is a new application in your saved area, or a change to something you watch.
  6. Check your plan limits. A keyword alert or tracked application that no longer fits your plan shows Upgrade to reactivate. A filtered alert stops if you leave Research and shows Upgrade to resume. See Save filtered alerts.

Still nothing? Email support@planningsignal.co.uk with the search or application you expected to hear about and roughly when.

Still stuck? Email support@planningsignal.co.uk.