Delete your account

For anyone who no longer wants a Planning Signal account. Deleting is permanent and cannot be undone. If you only want fewer emails, you can turn alerts off instead.

1. Open your Profile and scroll to Delete account at the bottom.
2. Select Delete my account and read what will be deleted and kept.
3. Type DELETE (or your email address) in the box.
4. If you sign in with a password, enter it. If you sign in with Google, select Confirm with Google, sign in again, and you will come straight back to finish within 10 minutes. If your account has no password, select Email me a sign-in link, open the email, select Sign in, and finish within 10 minutes.
5. Select Permanently delete my account.

You will be signed out and taken to the homepage, which shows Your account has been deleted. We also send a confirmation email to your old address.

What we delete

• Your profile, sign-in details and email preferences. You are signed out on every device.
• Your alerts, tracked applications and saved properties.
• Integrations, API keys, Portfolio Monitor sites and your lead notes.
• Any active subscription. It is cancelled straight away, with no refund for the rest of the current period.

What we keep

• Records of past payments, without your name attached, for as long as UK tax law requires.
• Directory listings you claimed. The business listing stays public, but it is no longer linked to you. Projects and lead settings you added to it are removed.
• Anonymous usage statistics that no longer identify you.

If you own a team, remove your team members first, or email support@planningsignal.co.uk to hand the team over. If your subscription cannot be cancelled for any reason, nothing is deleted and we ask you to contact us, so you are never charged for an account that no longer exists.